General Terms and Conditions

  • Include Feel-good pension per person per day (packages excepted) 
  • Local tax not included. Reduction for booking with overnight stay/breakfast € 10,-
Garage parking:
(Hotel Schalber) € 9,-
The rooms are ready by 15:00.

We ask our guests to leave the rooms by 11:00 on the day of their departure.

€ 400,-- per person to our account at our bank 'Raiba Serfaus'
IBAN AT513631500000021725

Cash, online payment with Maestro / EC-card, Credit cards: Visa, EuroCard/MasterCard

Dogs & other pets:
Only on request. Per day (without food) € 20,-
Other pets are not permitted.
When booking online: No dogs allowed!
Dogs are not possible in any room category.
Be sure to let us know in your request that you intend bringing a dog with you. Dogs may only be brought with guests following written confirmation on our part.
Do, however, get in touch with our reservation team (; tel.: 0043 5476 6770) beforehand.

If a dog is brought along without prior written confirmation on our part, we reserve the right to adjust the room category accordingly (up or downgrade with a corresponding rate adjustment).
Should this, however, not be possible due to the level of bookings, the booking will be considered as cancelled and will incur – in accordance with our cancellation conditions and fees – 90 % of the entire agreed rate.

Cancellation fees of the same amount are also incurred if other non-permitted pets are brought along.Please also understand that your four-legged friends are not permitted access to the dining room, the spa and beauty area or the garden areas.

Storno - Rescission by the Party - Cancellation fee:
We explicitly point out that with online bookings and / or accommodation contracts completed by distance marketing, no right of withdrawal exists within 14 days from contract completion and that our cancellation terms and conditions are explicitly stipulated.
Our cancellation terms and conditions supersede the right of withdrawal according to European Union consumer rights policy.
Please bear in mind that we can only accept written cancellations.

The Party may rescind the Accommodation Agreement by means of a unilateral declaration by 3 months before the agreed date of arrival of the Guest without being liable to pay a cancellation fee.
We’ll charge a handling fee of € 50,-- per room.

Outside this  period, the Party may only rescind the Accommodation Agreement by means of a unilateral declaration subject to the following cancellation fees:

  • 40% of the total agreed price by 1 month before the date of arrival; 
  • 70% of the total agreed price by 1 week before the date of arrival;
  • 90% of the total agreed price within the last week preceding the date of arrival.

We therefore recommend to take out a travel cancellation insurance

The General Terms and Conditions for the Hotel Industry apply (AGBH 2006).
Ski passes:
Skipasses are not included!

The current ski pass terms and conditions for the cable car apply as stipulated.

Rooms and suites:
Variations in fittings, size and orientation aspect are possible. Photos/images, virtual tours and illustrations are as an example and individual rooms may vary!

Services offered:
The offers on our website represent no offer or contract, but are merely an invitation to the offer. All our offers, especially by email or post, are made solely without committal or obligation.

All statements are made without guarantee – the information presented on our web page enforces no legal obligation. We assume no liability for typos or errors.
Legal venue: Landeck.