General Terms and Conditions

  • Include Feel-good pension per person per day (packages excepted) 
  • Local tax not included. Reduction for booking with overnight stay/breakfast € 10,-
Garage parking:
(Hotel Schalber) € 9,-
The rooms are ready by 15:00.

We ask our guests to leave the rooms by 11:00 on the day of their departure.

€ 400,-- per person to our account at our bank 'Raiba Serfaus'
IBAN AT513631500000021725

Cash, online payment with Maestro / EC-card, Credit cards: Visa, EuroCard/MasterCard

Dogs & other pets are not allowed - we kindly ask for your understanding!
Cancellations / Cancellation conditions - Cancellation fee:

We expressly point out that in the case of online bookings or accommodation contracts concluded by means of distance selling, there is no right of cancellation within 14 days of the conclusion of the contract and that our cancellation conditions are expressly agreed. Note: Our Cancellation Policy replaces the right of withdrawal under the European Union Consumer Rights Directive.

Our cancellation conditions for bookings in winter 2021/22:

Up to 4 weeks before the agreed date of arrival, the accommodation contract can be cancelled without payment of a cancellation fee by unilateral declaration by the contractual partner.
This applies to new bookings as well as to already existing ones.

Outside of this specified period, a cancellation by unilateral declaration of the contractual partner is only possible upon payment of the following cancellation fees:

- 4 weeks to 1 week before the agreed date of arrival: 70% of the total package price
- in the last week before the agreed date of arrival: 90% of the total package price

Please bear in mind that we can only accept written cancellations. We recommend that you take out cancellation insurance!

The General Terms and Conditions for the Hotel Industry apply (AGBH 2006).
Ski passes:
Skipasses are not included!

The current ski pass terms and conditions for the cable car apply as stipulated.

Rooms and suites:
Variations in fittings, size and orientation aspect are possible. Photos/images, virtual tours and illustrations are as an example and individual rooms may vary!

Services offered:
The offers on our website represent no offer or contract, but are merely an invitation to the offer. All our offers, especially by email or post, are made solely without committal or obligation.

All statements are made without guarantee – the information presented on our web page enforces no legal obligation. We assume no liability for typos or errors.
Legal venue: Landeck.